Returns and Exchanges Policy
At Homelux Kenya, we strive to ensure your home shopping experience is seamless; however, if you are not satisfied with your purchase, you can return items within 7 days of delivery. All returned products must be in their original packaging, unused, and accompanied by a valid proof of purchase.
Initiate Your Request
Contact our customer support team via phone or email within 7 days of receiving your order to notify us of the return.
Quality Assessment
Ensure the furniture or home accessory is in its original condition and securely packed to prevent damage during transit.
Schedule a Pickup
Our logistics team will coordinate a convenient time to collect the item from your location or provide instructions for drop-off at our Nairobi showroom.
Refund Processing
Once the item passes our quality inspection, we will process your refund or exchange within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing